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INCIDENT RESPONSE SERVICEDESK REPRESENTATIVE, Current TS/SCI (Multiple Levels/Shifts)

Req #: 125731
Location: Arlington, VA US
Job Category: Administration
Minimum Clearance Required: TS/SCI

Job Description

POSITION SUMMARY: Under general supervision provides quality call center service in an environment requiring teamwork, efficiency, and continuous improvement.   RESPONSIBILTIES: The Incident Response Service Desk Representative consistently and effectively manages calls related to cyber security incidents with a happy and helpful persona. The representative accurately collects relevant information and provides available guidance or escalates to the appropriate team. The representative further acts as the liaison between callers and the US CERT teams working to resolve their incident, and must accurately relay incident response status updates and details to callers. The representative consistently follows procedures and guidelines for collecting and disseminating information. The representative must consistently demonstrate excellent communication and interpersonal skills. EDUCATION & EXPERIENCE: Level II: 3-5 years directly related experience OR a degree Level III: Bachelors Degree & 5+ years related experience Available Full Time Shifts: Shift 1 -“ 0500-1330 (Monday -“ Friday) Shift 2 -“ 1300-2130 (Monday -“ Friday) Shift 3 -“ 2100-0530 (Monday -“ Friday) Shift 4 -“ 0900-2130 (Sat, Sun, Mon) Shift 5 -“ 2100-0930 (Fri-Sat, Sat-Sun, Sun-Mon) Desired Qualifications: Preferred: ITIL, ISO 27000, and Help Desk Institute (HDI) Others: MCSE, CCNA, CCNP, ISC, CAP, CISSP, CISM, ISC, ISSMP, CompTIA, SANs, GIAC, PMP   PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Arlington-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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