POSITION SUMMARY: Serves as company expert in providing the highest-level technical support for customer/company network systems. Performs and designs complex systems installations and maintenance. Tests, repairs and troubleshoots network equipment problems. Performs work that involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements. RESPONSIBILTIES: On-site, local subject matter expert on client‘s/company‘s suite of products. Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company‘s suite of products. Completes and designs complex system installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely. Aides, and provides recommendations to, the customer's internal IT staff with deployment of company‘s product suite. Interfaces with the customer's staff to assist with project planning, product employment best practices, and problem resolution. Acts as the customer internal advocate for problem resolution, new features, and future product direction. Provides expertise to maintain the inspection of sites and control centers analyzes equipment failures to determine cause and recommends corrective action. Advises and assists in effecting design changes and improve equipment efficiency and/or reduce cost of operation. Devises and implements preventive maintenance programs, performance and maintenance records on equipment and software builds. May provide operational and maintenance training of installed systems and networks. EDUCATION & EXPERIENCE: Typically requires bachelor‘s degree or equivalent, and seven to nine years of related experience. PHYSICAL DEMANDS: Physical demands may vary depending on the work location. Ability to stand; walk; stoop, bend, kneel, crouch, or crawl. Must be able to communicate with individuals by telephone, email and face to face.