Following established guidelines and criteria, under the direction of a SPL attorney or paralegal, Secretary III shall perform any or all of the following tasks: - Organize and process SPL‘s citizen mail complaints. - Process Inmate mail and email. - Process citizen mail referred to the section via the White House. - Various administrative duties. - Screen the phones for important inmate concerns or civil issues. - Coordinate with the main mail room as needed and answer any inquiries concerning Inmate Mail. - Update data entries daily and run reports as requested. - Prepare and review correspondence letters, memorandum and emails. - Perform photocopying tasks, including making additional copies as needed. - Answer incoming branch phone calls responding or transferring accordingly. - Alphabetize or otherwise organize, enter into appropriate databases, and file forms and other documents. Enter and retrieve information in branch databases. - Prepare and draft Standard Operating Procedures for team functions. Review and implement changes to procedures to improve efficiency and effectiveness. - Assist with training of new branch employees and contractors. Requirements: - Excellent customer/client handling skills and the ability to maintain confidentiality - Working knowledge of MS Office -“ Word, Excel and PPT; database experience - Experience working with e-Qip and JPAS preferred. - Experience with CTS (Correspondence Tracking System) preferred. - Strong interpersonal skills; written and oral communications skills. - Excellent time management -“ ability to multi-task and meet strict deadlines. Education/Experience: - Bachelor degree preferred. - 2 to 5 years‘ experience in a general office setting.