POSITION SUMMARY: Under general supervision, provides intermediate level on-site technical support for customer/company network systems. Performs non-routine installation and/or maintenance assignments. Tests, locates, repairs and troubleshoots network equipment problems. RESPONSIBILITIES: Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved. Effectively manages time to respond to service calls in a timely fashion. Completes intermediate installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely. Performs smaller scale (move, adds, or changes of client's) equipment as needed. Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites Stages the installation and upgrades in a lab environment prior to the site visit when necessary Performs implementation of software and hardware solutions; integrating with the customer's network and equipment. Troubleshoot sand resolves technical issues as they occur. Provides basic system administration training to technical users. EDUCATION & EXPERIENCE: Typically requires bachelor‘s degree or equivalent and two to four years of related experience. EDUCATION & EXPERIENCE: Typically requires bachelor‘s degree or equivalent and two to four years of related experience. . .