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Remedy Systems Engineer

Req #: 129596
Location: Remote (Any State), VA US
Job Category: Information Technology
Minimum Clearance Required: Public Trust

Job Description

POSITION SUMMARY:
CACI International, Inc. (CACI) has an immediate opportunity for a Remedy Systems Engineer on a long-term opportunity providing mission-critical Enterprise IT Service Management solutions. He or she will work in a team atmosphere and serve as the Remedy Systems Engineer and share responsibility for ensuring that technical performance and deliverables meet or exceed Service Level Agreements. The successful candidate will be able to manage complex performance-based program requirements involving multiple tasks. The position will be based in either the Egg Harbor, NJ / Oklahoma City, OK / or Washington, DC area.
 
Duties and Responsibilities:
- Perform installation, configuration, feature design, development & data loads for BMC Remedy, RightAnswers, Business Analytics, & Business Objects reporting applications.
- Responsible for programming work flow, enhancements & integrations with BMC Remedy AR, Incident, Knowledge, Problem, Change, Asset, CMDB, Analytics & Reporting consoles.
- Add, modify and remove support groups, support group members, templates, & categories.
- Design, create, verify, release & maintain Business Analytics & Business Objects reports & dashboards.
- Configure & maintain BMC Remedy Knowledge Management & RightAnswers integrated knowledge content & solution functionality.
- Create & maintain design specifications, architectural diagrams, & process diagrams supporting & communicating changes to applications.
- Maintain knowledge of latest BMC Remedy, Business Objects & RightAnswers technology.
- Perform customizations of applications based on guidance with project manager, architect, ITIL practice leads & customers
- Triage & fix defects found in applications & provide 24x7 on-call support
- Maintain & adhere to source code, configuration management, release management & software engineering best practices.
- Willingness to travel.
- Perform other duties as required.

Education, Experience and Certification Requirements:
Qualification Option 1
- Education: A Bachelor's Degree with a major in Computer Science and/or Information Technology.
- Experience: 5 years' experience leading complex projects in applications engineering with using BMC Remedy ITSM toolset.
- 1 year of experience with BMC Remedy AR System 7.5+, BMC Remedy IT Service Management 7.5+, Business Analytics and Business Objects technology.
- Certification: CompTIA A+ or HD certification.
 
Qualification Option 2
- Experience: 10 years' experience leading complex projects in applications engineering with using ITSM toolset.
- 3 years of experience with BMC Remedy AR System 7.5+, BMC Remedy IT Service Management 7.5+, Business Analytics and Business Objects technology.
- Certification: CompTIA A+ or HD certification with two years' experience holding certification + additional relevant certification equivalent to Project Management Professional(PMP), Information Technology Infrastructure Library (ITIL) Expert, Information Technology Infrastructure Library (ITIL) Master, Certified Information Systems Security professional (CISSP), Cisco Certified Architect (CCA), Cisco Certified Internetwork Expert (CCIE), Cisco Certified Network Professional (CCNP), Microsoft Certified Architect (MCA), Microsoft Certified Master (MCM), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional Developer (MCPD), MCSD, Certified Professional Contract Manager (CPCM), CCNP, CCNA or Certified Professional Logistician (CPL).
 
Qualification Option 3
- Experience: 13 years' experience leading complex projects in applications engineering with using ITSM toolset.
- Certification: CompTIA A+ or HD certification.
 
Preferred Qualifications:
- 5+ years in Enterprise IT Service Center, IT Asset Management, and Network Infrastructure management.
- Experience with configuration of BMC Remedy 8.x suite
- Experience working on an IT services on a 24x7 environment.
- Experience with Problem, Configuration, Change, Release Management.
- ITIL v3 Foundation or Intermediate certification is highly desired.
- Remedy Skilled Professional and Business Objects certifications.
- Experience with configuration of BMC Business Analytics, Knowledge Management, Business Objects, & RightAnswers solutions.
 
Physical Demands:
Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.

Job Location

US-Remote (Any State)-VA-OKLAHOMA CITY


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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