POSITION SUMMARY: Under close supervision, assists higher-level network control technicians in the testing, analysis, and monitoring of the network facilities. The incumbent advises higher-level technicians/supervisor of network status/failures. RESPONSIBILTIES: - Practical hands-on experience with Cisco TMS for scheduling, reserving, and managing VTC sessions. - Process, book, and schedule VTC reservation requests using Cisco TMS. - Manage and operate Cisco and Polycom MCUs; Cisco VCS Controllers, Expressways, and Gatekeepers. - Provide and maintain accurate record keeping for reports on each VTC. - Perform daily testing and preventive maintenance on core VTC components and systems. - Perform and monitor user pre-conference testing and setup for videoconferences as required. - Monitor VIP level VTC sessions to ensure endpoints are connected and to address and resolve issues/concerns as they arise. - Answer and respond to phone calls for VTC support/assistance; providing Tier I/II level support as necessary. - Test and register endpoints to the VTC Bridge creating templates. - Maintain and update customer templates in TMS as necessary to ensure reliable connection information. - Provide technical and operational guidance and direction to customers in establishing and operating video teleconferencing systems. - Support after-hours VTC scheduling requirements as necessary and/or when directed. - Provide training and assistance to new VTC Bridge personnel as necessary. - Be proficient using Microsoft Office (Word, Excel, Outlook, and PowerPoint). - Report VTC issues and concerns to leadership as the need arises. EDUCATION & EXPERIENCE: Active SECRET Clearance Work an 8 hour shift to provide VTC support coverage from 0900 -“ 1800 daily, Mon thru Fri. Must be able to work in a stressful and very busy closed-in environment. Must be people/customer oriented and provide the highest level of customer satisfaction. Must be responsible, accountable, and report to work on time. Typically requires a high school diploma or equivalent and three to four years experience within a network environment. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.