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Functional Help Desk Analyst

Req #: 128929
Location: Chantilly, VA US
Job Category: Information Technology Group
Minimum Clearance Required: Top Secret

Job Description

Duties and Responsibilities: -Provides phone and remote support to VIPs and general users in the areas of financial systems support, system anomalies, email, UFMS, Momentum applications developed or deployed under this contractor or predecessors. -Serves as the first point of contact for troubleshooting and resolving issues in UFMS (Unified Financial Management System) and AMS (Asset Management System to include Maximo and Momentum). -Manages open trouble tickets in HP Service Manager and escalates tickets as appropriate from incident through resolution, unless ticket must be escalated to out of scope. -Review and complete required information for resolution, systematic procedure to search for and document solutions, testing and approval of patches. -Ensure appropriate support procedures are followed at all sites, obtain feedback from government personnel/supervisors, subject matter experts and propose actions for improvement when appropriate. -Instill a continuous improvement mindset to drive best-practice support processes. -Ability to work within a high performance team comprised of functional and application support developers.      Required Qualifications: -Experience managing open trouble tickets at Tier 1/Tier 2 level. -Typically requires a Bachelor's degree or equivalent and zero to two years of related work experience. -Requires and in-depth understanding of the overall network topology and ability to provide remote troubleshooting and resolution. -Requires US citizen and at least an active Top Secret clearance.   Desired Qualifications: -Prior experience working with the FBI. -Technical certifications are preferable. -Experience entering and updating tickets within HP Service Manager is highly desirable. -Experience using Maximo, UFMS, and AMS highly desired.   Company Description: CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. Join CACI, where you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian clients. A member of the Fortune 1000 Largest Companies and the Russell 2000 Index, CACI provides dynamic careers for approximately 15,000 employees working in over 120 offices worldwide.    CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Job Location

US-Chantilly-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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