Description: The candidate will provide phone and in-person support to VIPs and general users. Duties and Responsibilities: - Provide support in the areas of file servers, system anomalies, email, directories, standard Windows desktop applications and applications developed or deployed under this contractor or predecessors. - Serves as the first point of contact for troubleshooting hardware/software PC and printer problems. - There is potential for these personnel to be a part of the server team. - Experience working with Active Directory to create user accounts, security groups, and OU maintenance is required. - Provides support to users and tracks work in BMC Remedy. Required Qualifications: - Requires a bachelor's degree or equivalent, and five to seven years of related experience. - Requires an in-depth understanding of the overall network infrastructure and ability to provide remote troubleshooting and resolution. - Develops practical and workable solutions to clients' technical and business problems. Analyzes requirements and potential solutions for technical and economic feasibility. - Competent to work on multiple phases of complex projects independently. - Coordinates activities with superiors and client personnel to resolve technical and/or business issues and ensures the successful delivery of the project requirements. - Requires approximately three years' experience over the base level. - Additional education, training, and/or certifications are required above the base level - Requires US Citizenship and the ability to obtain a high-risk- Public Trust (DOJ Clearance) - Experience working with Active Directory and Group Policy is required. - Win10 MDT expert Desired Qualifications: - SCCM and the ability to create and maintain desktop images from scratch is highly preferred. - DoJ experience and technical certifications such as MCP, MCSE, Security +, Network +, A+are preferable.