POSITION SUMMARY: Provide Life Cycle Sustainment and Maintenance (LCSM) support 24 hours a day, 7 days a week, 365 days a year for all SOFTACS SDN Family of Systems (FoS), via telephone, email and/or on-site support to maintain 24/7 deployable status. FSR will provide technical support on all equipment and material under the SOFTACS SDN program to all personnel supporting the SOFTACS SDN program. Provides 24/7 on-site and telephonic support for CONUS and OCONUS Special Operations Forces Tactical Assured Connectivity Systems (SOFTACS). RESPONSIBILTIES: Assists in the designs of networks or portions of networks that include selection of hardware and software packages. Assists in voice network reconfiguration and billing reconciliation's. Helps to ensure that all software including network control programs satisfy the communications needs covering both the hardware and software installed. Develops or assists in the development of standards for carrier service and equipment. Prepares or ensures that appropriate telecommunication documentation exists, including operational instructions. Serves as a liaison to users, departments and vendors by providing the assistance on all aspects of telecommunications services and systems used throughout the organization. Assists in all service / system upgrades while being a team player involving telecommunications and networking projects. Performs or assists in the analysis in determining business process improvements utilizing the telecommunication systems. Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues. May research available and emerging voice, data and video communication technologies to recommend future implementations. Works closely with network administrators on communication and connectivity projects and maintenance. Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. Installs and tests communication equipment. REQUIRED SKILLS: Active Secret / TS Preferred Technical Training in DoD C4ISR systems to include Satellite Communications Equipment or Networking Equipment Must have a passport on hand Can obtain and hold a company credit card and can deploy to hazardous duty locations with short notice for extended periods of time. Twelve (12) years of hands-on experience with Joint Warfighter C4ISR systems to include three (3) of the following four (4) areas: Systems Requirements, Operational Requirements, Test & Evaluation, and Training. Must be a recognized expert who has demonstrated leadership in Joint Warfighter C4ISR systems development, logistics support or test & evaluation. EDUCATION & EXPERIENCE: Typically requires bachelor's degree and or required years experience. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.