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ServiceNow Developer

Req #: 236637
Location: Mclean, VA US
Job Category: Information Technology
Minimum Clearance Required: TS/SCI with Polygraph

Job Description

What You’ll Get to Do:

CACI’s Business and Information Technology Solutions (BITS) Sector is seeking a ServiceNow Developer who will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform.  As a ServiceNow Developer, you will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies.  You will also, manage and participate in designing and developing ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.

More About the Role:

Your responsibilities will include the following:

  • Requirements elicitation, design, development, testing, training, and implementation support
  • Managing the ServiceNow solution design, development, testing, and go-live support
  • Transitioning legacy platforms to ServiceNow
  • Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
  • Working with project resources to define sustainment governance and processes as part of operational transition
  • Providing insight and expertise into the ServiceNow platform capabilities and roadmap
  • Working with technical subject matter experts (SMEs) to identify and refine data requirements
  • Working closely with the ServiceNow technical team to convert requirements into design and migration steps
  • Working with customer SME’s and senior leadership to ensure systems requirements are met

You’ll Bring These Qualifications:

  • Good problem solver and out of the box thinker
  • Familiarity with systems integration utilizing web services and other web-based technologies
  • 5+ Years of experience as a Business Analyst / Architect for development and implementation projects
  • 5+ Years of experience performing ServiceNow analysis, architecture, and application development or similar responsibility
  • 5+ Years of hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
  • 9+ Years of experience performing change management
  • Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
  • Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
  • Knowledge of Web 2.0 Technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, Perl, Apache Jelly, jQuery, AngularJS, etc.
  • Experience in building custom applications in ServiceNow by defining data tables and user interface based on business logic
  • Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
  • Experience with relational databases, such as MySQL and Oracle
  • Intermediate to senior level experience in CMS, Service Catalog, Service Portal, and widget customization
  • Experience in technical writing for requirements, design, testing, training, and project management documents

Candidate must have one of the following:

  • 10 Years of job related experience and High School/GED diploma
  • 8 Years of job related experience and Associates degree
  • 4-7 Years of job related experience and Bachelor’s degree
  • 3 Years of job related experience and Master’s degree
  • 2 Years of job related experience and Doctorate

These Qualifications Would be Nice to Have:

  • ITIL v3 Foundation
  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • ServiceNow Certified Implementation Specialist

Work Hours:

  • Core hours: 9:30 AM – 2:30 PM

Work Location:

  • McLean, VA

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.



Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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