CACI’s Business and Information Technology Solutions (BITS) Sector is seeking a ServiceNow Developer who will assist in the technical solution and development / implementation of ServiceNow modules, including a major re-platforming effort of legacy applications to the ServiceNow platform. As a ServiceNow Developer, you will deliver products and services defined throughout the life cycle of the project and resolve post-production deficiencies. You will also, manage and participate in designing and developing ServiceNow Workflow, Business Rules, Dashboards, Script Includes, Notifications, Integration, Content Management System (CMS), and ITSM Modules, including Incident Events, Problem Management, Change Management, Knowledge Management Database / Known Error Database (KMDB / KEDB), Request Management, Service Catalog, Asset Management, Configuration Management Database (CMDB), Human Resources Service Management (HRSM), and other ServiceNow modules, as required.
More About the Role:
Your responsibilities will include the following:
Requirements elicitation, design, development, testing, training, and implementation support
Managing the ServiceNow solution design, development, testing, and go-live support
Transitioning legacy platforms to ServiceNow
Understanding the business context and how to translate business and functional requirements into a sustainable ServiceNow implementation
Working with project resources to define sustainment governance and processes as part of operational transition
Providing insight and expertise into the ServiceNow platform capabilities and roadmap
Working with technical subject matter experts (SMEs) to identify and refine data requirements
Working closely with the ServiceNow technical team to convert requirements into design and migration steps
Working with customer SME’s and senior leadership to ensure systems requirements are met
You’ll Bring These Qualifications:
Good problem solver and out of the box thinker
Familiarity with systems integration utilizing web services and other web-based technologies
5+ Years of experience as a Business Analyst / Architect for development and implementation projects
5+ Years of experience performing ServiceNow analysis, architecture, and application development or similar responsibility
5+ Years of hands-on experience with ServiceNow components, such as Change Management, Service Catalog, Incident Management, Problem Management, Asset Management, Release Management, CMDB, Knowledge Management, Self-Service Portal, etc.
9+ Years of experience performing change management
Prior experience participating in the full Software Development Life Cycle (SDLC), including analysis, design, coding, testing, and promotion into production
Excellent knowledge of ServiceNow best practices and ongoing knowledge of the latest ServiceNow features
Knowledge of Web 2.0 Technologies, such as Java scripting, XML, HTML, Ajax, CSS, JSON, Perl, Apache Jelly, jQuery, AngularJS, etc.
Experience in building custom applications in ServiceNow by defining data tables and user interface based on business logic
Experience in customer application development and integration on ServiceNow platform, including UI development with web technologies, such as DOM and HTML
Experience with relational databases, such as MySQL and Oracle
Intermediate to senior level experience in CMS, Service Catalog, Service Portal, and widget customization
Experience in technical writing for requirements, design, testing, training, and project management documents
Candidate must have one of the following:
10 Years of job related experience and High School/GED diploma
8 Years of job related experience and Associates degree
4-7 Years of job related experience and Bachelor’s degree
3 Years of job related experience and Master’s degree
2 Years of job related experience and Doctorate
These Qualifications Would be Nice to Have:
ITIL v3 Foundation
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
ServiceNow Certified Implementation Specialist
Core hours: 9:30 AM – 2:30 PM
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.