The Information Technology Service Management (ITSM) Process Analyst supports the design, deployment, and operations of IT Infrastructure based processes. The Process Analyst supports the deployment of process and procedures and assists the IT Infrastructure governance and operations.
What You'll Get To Do:
Supports the planning, design, and implementation of ITSM processes
Assists with the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise
Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)
Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
Facilitates TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
You’ll Bring These Qualifications:
TS/SCI with Poly Required
Degree or equivalent experience and minimum 3 years of related work experience
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity
Good written and communications skills with the ability to clearly document and explain business processes
These Qualifications Would Be Nice To Have:
Working knowledge of the Service Management workflows, and ITSM processes
ITIL certifications or training
Familiarity with ServiceNow or other ITSM management tools
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.