The Requirements Planner works closely with multiple teams to ensure thorough planning and efficient execution of each ServiceNow capability is offered as expected. The Planner is embedded in the engineering division that is currently building out ServiceNow for a large Government Customer. The Planner leads the requirements gathering process for offerings within current and future sprints, and works with key stakeholders and client Subject Matter Experts (SMEs) to understand and clarify business issues, functionality used in legacy tools/processes, and what functions might fit into currently released ServiceNow modules versus what needs to be developed.
Evaluates Government and service owner functional requirements and develop the technical requirements for the ServiceNow engineering team
Brings general knowledge of Requirements Management as it relates to requirements analysis and design, traceability methods, and processes
Conducts requirements reviews with SMEs and relevant stakeholders
Analyzes and documents requirements to convey the information to the Engineering Team he/she is embedded within, in the form of Agile user stories and epics
Prepares correspondence, plans, and reports
Guides the development of end-to-end business processes within a sister strategy division on the Program by providing technical expertise and working with the ServiceNow engineering team
Helps develop and document future stories and projects by understanding and addressing customer needs and expectations (long and short-term projects)
Gathers and documents lessons learned
Able to break out complex projects into manageable Agile Stories and Epics that meet customer expectations, and have the technical requirements detailed enough to allow the ServiceNow engineering team and Quality Assurance testers to complete the story/epic.
Able to set attainable goals and objectives that work with both the customer and the ServiceNow engineering team.
An Active TS/SCI Clearance with Polygraph
Eight (8) years of relevant ITIL or IT Service Management (ITSM) experience, to include at least five (5) years in requirements development for programs of similar engineering scope
Ability to interact comfortably with Government stakeholders and engineers on a day-to-day basis
Demonstrate excellent verbal and written communication skills, both at the functional and technical levels, depending on the audience
Ability to be flexible and a strong team-player
Some working experience level of the ITIL framework, which ServiceNow is built upon
Must be technical enough to understand platform needs from engineers and build requirements that can easily transition into development without significant input
Experience with tools such as JIRA and Confluence
Experience with Agile Scrum Teams
Experience with ServiceNow Agile Module
ITIL version 4 Foundations, or higher, Certifications
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.