The Multi-sourcing Service Integration (MSI) Governance Lead is a senior position responsible for managing the MSI governance function of the Multi-sourcing Service Integration (MSI) environment, and specifically the oversight relationships among the MSI supplier, key government stakeholders and other MSI environment Service Providers (SPs). The Governance Lead will chair the various regular Governance Board meetings attended by these key parties.
Using current and emergent Service Integration and Management (SIAM) practices, the Governance Lead will manage the various strategic, tactical, an operational MSI governance boards, including determining/ensuring appropriate membership, artifacts, activities, processes and these boards’ positioning and relationship to their role(s) in optimizing the overall MSI value proposition for CACI’s federal client.
The successful candidate will provide governance guidance and leadership and ensure regular measurement and review of:
both service integrator and overall end-to-end service performance
continual improvement of MSI Governance
What You’ll Get to Do:
Perform as a key team leader, who works well as a self-starter delivering high quality work and adapting to new challenges, either on their own or as part of a team
Take ITSM processes and develop key performance indicators (KPIs) that will be used to measure Service Providers performance (SLAs, OLAs, etc.) and IT infrastructure performance
Use performance goals to develop metrics, graphs, trends, and analysis to be presented at Governance forums
Assist with the deployment and transformation of IT infrastructure processes and procedures
Provide analysis and support for on-going service delivery, performance, and Governance operations
Work with service providers to define the KPIs used to measure their performance and drive consensus between the SPs so the same KPIs are used throughout the enterprise
Capture feedback from Governance stakeholders on effectiveness of KPIs and develop roadmaps for improvements
Work with tool provider to implement data elements supporting the KPI objective
Work with SPs on their ITSM processes to ensure data elements are defined, standardized, and captured throughout the execution of their processes
Facilitate TEMs and other requirement gathering work sessions
You’ll Bring These Qualifications
Active TS/SCI with Poly clearance required
Bachelor’s degree or equivalent experience and minimum 5 years of related work experience
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity
Good written and communications skills with the ability to clearly document and explain business processes
ITIL v3 or ITIL 4 course with Foundation Certification
These Qualifications Would be Nice to Have:
Experience managing large, decentralized government client operating environments
ITIL v3 or ITIL v4 mid-level courses and certifications
Experience with ServiceNow or other ITSM tools
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.