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Governance and Planning Lead

Req #: 242566
Location: Chantilly, VA US
Job Category: Information Technology
Minimum Clearance Required: TS/SCI with Polygraph

Job Description

The Multi-sourcing Service Integration (MSI) Governance Lead is a senior position responsible for managing the MSI governance function of the Multi-sourcing Service Integration (MSI) environment, and specifically the oversight relationships among the MSI supplier, key government stakeholders and other MSI environment Service Providers (SPs). The Governance Lead will chair the various regular Governance Board meetings attended by these key parties.

Using current and emergent Service Integration and Management (SIAM) practices, the Governance Lead will manage the various strategic, tactical, an operational MSI governance boards, including determining/ensuring appropriate membership, artifacts, activities, processes and these boards’ positioning and relationship to their role(s) in optimizing the overall MSI value proposition for CACI’s federal client.

The successful candidate will provide governance guidance and leadership and ensure regular measurement and review of:

  • both service integrator and overall end-to-end service performance
  • continual improvement of MSI Governance

What You’ll Get to Do:

  • Perform as a key team leader, who works well as a self-starter delivering high quality work and adapting to new challenges, either on their own or as part of a team
  • Take ITSM processes and develop key performance indicators (KPIs) that will be used to measure Service Providers performance (SLAs, OLAs, etc.) and IT infrastructure performance
  • Use performance goals to develop metrics, graphs, trends, and analysis to be presented at Governance forums
  • Assist with the deployment and transformation of IT infrastructure processes and procedures
  • Provide analysis and support for on-going service delivery, performance, and Governance operations
  • Work with service providers to define the KPIs used to measure their performance and drive consensus between the SPs so the same KPIs are used throughout the enterprise
  • Capture feedback from Governance stakeholders on effectiveness of KPIs and develop roadmaps for improvements
  • Work with tool provider to implement data elements supporting the KPI objective
  • Work with SPs on their ITSM processes to ensure data elements are defined, standardized, and captured throughout the execution of their processes
  • Facilitate TEMs and other requirement gathering work sessions

You’ll Bring These Qualifications

  • Active TS/SCI with Poly clearance required
  • Bachelor’s degree or equivalent experience and minimum 5 years of related work experience
  • Working knowledge of the Service Management workflows and ITSM processes
  • Relevant experience as an ITSM process analyst in programs of similar scope, type, and complexity
  • Good written and communications skills with the ability to clearly document and explain business processes
  • ITIL v3 or ITIL 4 course with Foundation Certification

These Qualifications Would be Nice to Have:

  • Experience managing large, decentralized government client operating environments
  • ITIL v3 or ITIL v4 mid-level courses and certifications
  • Experience with ServiceNow or other ITSM tools


What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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