What You’ll Get to Do:
As a Network Engineer, you will work with a team to provision, transition, troubleshoot, add, modify, and remove services within the production network, while minimizing the risk of failure and disruption in an enterprise network. You will use automation to perform some of the work, utilizing software and tools, and configure the rest. You will ensure that equipment is running the latest approved versions of the OS, upgrade as new versions are approved, apply security patches, and address vulnerabilities. You will act as the primary interface between design and operations, maintain the approved network configuration standard, minimize risk during provisioning changes, and provide accurate reliable documentation of all network services. You will work with the customer to implement new projects, technologies, and/or changes that affect the network.
Configure, support and perform physical installations of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Work with WAN/LAN technology and provide Level-2/3 support and troubleshooting to resolve issues and incidents. Maintain technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, switches, firewalls, hubs, bridges, gateways, etc. Work with vendors and other IT personnel for problem resolution. Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
More About the Role:
The qualified candidate will be responsible for monitoring and maintaining the customer's network systems. Establishing networking environment by directing system installation; defining, documenting, and enforcing system standards.
Providing specific, detailed information for hardware and software selection, implementation techniques, and tools for the most efficient solution to meet business needs, including present and future capacity requirements. Assisting with configuration and installation of various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Conducting testing of network systems. Maximizes network performance by monitoring performance;
Troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. Works within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitors network engineering performance and ensure system availability and reliability. Monitors system resource utilization, trending, and capacity planning. Works with vendors and other IT personnel for problem resolution. Provides Tier-2/3 support and troubleshooting to resolve issues. Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, switches, firewalls, hubs, bridges, gateways, etc.
Evaluates and reports on new network technologies to enhance capabilities of the network. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Handles Triage and troubleshoots issues as they arise.
Creates and accurately updates Incidents, Problems and Changes tickets using provided systems.
Manages the all-important critical customer communications process.
Contributes meaningfully to the incident response processes that governs the team, always looking to restore services as quickly as possible and cut minutes off our response time, improve first call resolution and time-to-resolution metrics.
Performs and analyzes situations that involve performance degradation.
Opens Problem tickets, performs Root Cause analysis and produce Corrective Action Plans.
Seeks out new ways to improve tool functionality by following best practices, industry standards and ITSM methodologies.
Demonstrates working knowledge of how to understand network and security documentation, diagrams and configurations as required.
Translates operational requirements into monitoring actions.
Shares exceptional knowledge and operations excellence with colleagues; coaches others and contributes to the Knowledge Base KB.
Participates in activities related to promoting, improving, maintaining and supporting networking services and/or systems.
Helps to ensure that all software tools including network control programs satisfy the communications needs covering both the hardware and software installed.
Prepares or ensures that appropriate network documentation exists, including operational instructions and SOPs.
Assists in all service / system upgrades while being a team player involving networking projects.
Provides hands-on assistance involving troubleshooting and diagnostic support for all related systems, equipment failures or service issues.
Works closely with network administrators and other peers on communication and connectivity projects and maintenance.
Knowledge of current systems to promote beneficial capabilities and leverage use of the systems features.
Installs and tests network equipment.
You’ll Bring These Qualifications:
Current TS SCI is required.
Must have current DOD 8570 IAT II certification such as Security +.
Must have strong experience utilizing Visio.
Must have experience with network and switch configuration documentation.
Prior experience in a Network Operations Center, working with customers, and vendors to analyze and resolve network circuit problems.
Knowledge of WAN and LAN.
Bachelor's degree in an IT related subject with 4 years’ experience.
These Qualifications Would be Nice to Have:
Cisco Certifications (CCNA/CCNP or other)
ITIL v3 Certification or ITSM experience
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.