As an IT Operations Data Analyst you will be responsible to support reporting, analytics, trend analysis and data visualization activities that drive performance and quality of programs and projects across an IT delivery organization. You will work with business intelligence tools (e.g. Microsoft Power BI) to:
Define, develop and improve standard IT operations and project metrics, providing simple and complex analytics to address effectiveness, efficiency and quality of delivery execution
Provide high quality and accurate reporting and analytics that reflect performance and identify risks at operations, project and program level
Participate in the transition from standalone reports to standardized “on-demand, self-service” dashboards and reports in support of operations, executive reviews and others as required
Recommend process improvements and establish procedures that positively impact overall operations
Develop automated BI solutions to gather operations status from other data sources (e.g. ITSM tools, spreadsheets, sharepoint sites, ACD system)
Develop proofs of concept using customer data or similar industry data
Provide team training and mentoring on IT business intelligence tools and best practices
You’ll Bring These Qualifications:
Must be a U.S. Citizen, with or eligible for a DHS EOD clearance
Bachelor's degree preferably in Computer Science, Software Engineering, Information Management Systems or a related discipline.
Requires 5-7 years of relevant experience, to include reporting and Power BI development
Experience in IT operations (e.g. service desk, call center, help desk) trend analysis and common key performance indicators
Experience and Understanding of Service Now ticketing system Performance Analysis and Reporting capabilities to provide key information to CACI Management for decision and change management
Strong understanding of data integration and database management; aggregated reporting, analytics and visualization
Demonstrated experience performing data analysis and visualization in tools such as Microsoft Power BI, Tableau or similar
Expert in the use of Microsoft Office, especially PowerPoint and Excel (to include pivot tables, macros, graphs, charts, etc.)
Excellent verbal and written communication skills
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.