CACI’s Business and Information Technology Solutions (BITS) Sector, is seeking a Help Desk / Systems Administrator to support a large, prime Intelligence contract in Hanover, MD. This Program provides mission critical Enterprise Application Messaging and Multi Factor Authorization Services worldwide.
More About the Role:
As a Systems Administrator, you will be part of the Multi Factor Authentication (MFA) Help Desk team, which issues and maintains RSA, SIPR and NIPR tokens. You will be responsible for issuing RSA tokens and providing metrics on these activities.
Your responsibilities may include:
Perform basic troubleshooting for RSA Token requests or Server certificates .
Gather information in regards to RSA Token/Server certification problems for escalation to the next level.
Maintain, hand out and take returns of RSA tokens for users at each distribution site.
Interact effectively, courteously and directly with the technical teams to accurately report technical issues.
Read, write and maintain standard operating procedures and technical documentation.
Produce and/or contribute to IT knowledge articles.
Provide metrics on the distribution process and have the ability to transfer this and other related data to source systems for follow on processing.
You’ll Bring These Qualifications:
Bachelors degree in a technical discipline and 3 years of Systems Administration experience. Additional experience may be substituted for degree
Current TS/SCI Poly clearance
Expertise with Windows Operating Systems
Understanding of computer security principles
Ability to work in a customer service oriented environment in a professional manner.
These Qualifications Would be Nice to Have:
Ability to work independently to triage issues and prioritize tasks
Strong organizational and time management skills, including the ability to multi-task and work independently with minimum supervision to meet deadlines
Maintain logs to keep accurate track of workload and status of tasks
Adhere to established processes and procedures and update SOP’s as required
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.