You will perform as a Mission IT Operator supporting a 24x7 government mission. You will provide direct support for detection, isolation, and resolution of ground segment problems; and serve as first responder for all site issues. This position requires broad of knowledge of both Windows and Linux based systems across a global environment.
Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
Ensure appropriate function of hardware, software or system functional specifications.
Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.
Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
Supports new infrastructure projects.
Maintains all configuration documentation for assigned infrastructure.
Master the steps required to effectively manage and prioritize incidents.
What You’ll Get to Do:
Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
Monitor, recognize, evaluate, and correlate system and network problems.
Responsible for maintaining a privileged user level of access, across numerous high priority systems.
Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
Interpret system documentation and record problems in appropriate reporting tools.
Support after action activities, by collecting data which describes the environment at the time of the failure.
Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.
Restart system services as needed
Restart system hardware as needed
Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.
Coordinate with any required resources across the enterprise to resolve operational issues
Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response
You’ll Bring These Qualifications:
Active TS/SCI with Poly required
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.
Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
These Qualifications Would be Nice to Have:
System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.