Apply Now    

Sr. End User Technician

Req #: 244255
Location: Arlington, VA US
Job Category: Engineering and Technical Support
Minimum Clearance Required: Top Secret

Job Description


What You’ll Get to Do:

  • Provide classified and unclassified IT support to end users across multiple support facilities.
  • Deliver professional, high quality services directly to the customer, providing both remote and in-person support for new equipment installations and break/fix incidents.
  • Support and troubleshoot a variety of technologies (desktops, laptops, tablets, software, etc.) adhering to service level agreements based on user classifications (Standard, VIP, EVIP). 
  • Provide technical support for end user hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies. 
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
  • Documents all changes in ServiceNow ticketing system to ensure all asset and configuration information is up to date.
  • Review pending tickets daily, updating work details according to DSS ticket management procedures 
  • Investigate and resolve all connectivity issues related to end-user IT equipment 
  • Actively participate in site specific project planning, providing detailed requirements for facility IT equipment IMACs
  • Escort general contractors and other contractors as requested.
  • Responsible for the on-site coordination of break/fix installations with hardware maintenance providers
  • Execute and maintain IT asset inventory information, completing ad hoc inventories and updating asset lists 
  • Recommend customer service and IT process support enhancements, researching and recommending new technologies and procedures.



You’ll Bring These Qualifications:

  • Requires active minimum Top Secret clearance.
  • Ability to obtain/maintain EOD Suitability Clearance.
  • Minimum of 6 years experience providing end user IT support.
  • Background in supporting WIN 10 OS, O365 products, active directory and MDM solutions.
  • Previous experience using ITSM tools for ticket tracking. 
  • Self-motivated and proactive – able to work independently and identify opportunities and develop new ideas for efficiencies 
  • Able to plan and prioritize workload to ensure objectives and tickets are achieved on time. 


These Qualifications Would be Nice to Have:

  • Familiarity with using ServiceNow and Airwatch.
  • Experience supporting organization senior staff (e.g. VIPs) 



What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location

US-Arlington-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

Apply Now