CACI is seeking a highly motivated Human Centered Design (HCD) analyst to join our team to support our government clients. The successful applicant should understand and synthesize customer needs, strategize on service delivery improvements, and drive innovative and cost-effective solutions for our government clients.
More About the Role:
Apply expertise leveraging human-centered design (HCD) techniques to rapidly gain understanding of organizational behaviors, needs, pain points and vision.
Research, design, and prototype new service experiences, implement and improve capabilities, and lead research and contextual design studies to comprehend social and organizational behaviors, pain points, needs, and aspirations.
Drive synthesis and insight generation with an emphasis on collaboration and effective group facilitation. Leverage HCD approach to provide systems-level thinking to dissect and interpret the entire ecosystem of a product, service, or system and introduce creative solutions that promote positive outcomes - harmonizing people, technology, and business needs.
Communicate, envision, and contribute to design deliverables, including ideas, service models, customer journeys, service blueprints, scenarios, personas, system maps, data visualizations, infographics, and artifacts to support our client’s mission.
Provide human-centered planning to develop new business models and change management approaches, develop strategic roadmaps, define requirements, outline processes, and generate business cases to support work stream objectives.
Conduct qualitative and quantitative methods of evaluation and contribute thought leadership in the fields of service design and design thinking.
Balance the requirements and business goals of a product while remaining attentive to the needs of users.
Act as subject matter expert for user insights and user experience best practices.
Develop and maintain requirements documentation.
You’ll Bring These Qualifications:
5+ years of experience with leading design strategy sessions for gathering requirements, guiding a team through data collection, analyzing results, deriving insights and recommendations, and developing process flows or experience maps as outputs in client-ready deliverable format
Demonstration of leadership skills for consensus building and mentoring
Experience with usability testing to include heuristics, A/B testing, heatmaps and other qualitative and quantitative metrics
Experience with client negotiation and setting expectations against real world limitations
Experience with illustration work or creative visualization and communication of data from generative research, insights, and findings; proficiencies developing, designing, and maintaining wireframes to delivery of high-fidelity UI mockups and prototypes.
Provide regular reporting to executive management along with strategies to constantly improve
Experience with SQL queries.
Previous Federal Government experience and supporting FedRamp environments.
Strong understanding and enthusiasm for emerging technologies.
Excellent written and verbal communication skills with ability to manage multiple priorities
Strong understanding and ability to work using Agile project delivery methodologies
Experience designing and implementing solutions in AWS is a plus
Experience with Azure DevOps Server (formerly TFS) is a plus.
Experience designing and implementing solutions using Tableau or other BI/Visualization tools is a plus
B. S. or M.S. in Computer Science or related field.
Ability to obtain Public Trust clearance.
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.