CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI will provide a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI will support TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
What You Will Get to Do:
The Remedy Developer will support BMC Remedy 9.1 ITSM suite applications. The candidate will participate in the design and implementation of various BMC Remedy ITSM Suite products including Service Level Agreements (SLM), Configuration management (CMDB), knowledge management, and self-service capabilities. In addition, the developer will participate in the integration of the BMC Remedy Action Request System with other GOTS and COTS application.
Develop and integrate Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations
Perform BMC Remedy ARS COTS customization development and database development
Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations
Perform change assessments including the development and implementation of change control board documentation as well as attend and defend change request to Government Configuration Change Boards (CCBs)
Deliver ongoing improvement opportunities with processes, standards, and policies
Work as a team player, learning form others as well as mentoring
Responsible to operations and maintenance of out of the box Remedy Applications
More About the Role:
Candidate will be responsible for researching, designing, developing and/or modifying BMC Remedy ITSM Suite and BMC Remedy Action Request System.
Presents ideas for system improvements
Conducts impact analysis for software changes
Produces detailed specifications and requirements design documents
Works closely with other Remedy developers to understand and implement functional requirements
Conducts unit tests and documents findings
Supports formal testing in controlled environment before code is promoted to production
Adheres to program configuration change control standards. Provides input into training manuals for users
Extends applications by using applicable application tools
Maintains knowledge of feature and technical changes in the tool
Interfaces with users to better understand and use the tools according to documented processes
You’ll Bring these Qualifications:
US Citizenship required
An active DHS Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment
BA/BS or equivalent experience and minimum 5 years of related work experience serving as a Remedy Developer and Administrator
Experience working with BMC Remedy version 8 & 9
ITIL V4 certification will be required within 90 days of hire
These Qualifications Would be Nice to Have:
Experience with the Implementation of Atrium Configuration Management Database (CMDB)
Experience with BMC Service Request management
Experience with integration of Remedy and ServiceNow
Experience migrating Remedy workflows and data into a ServiceNow instance
Relevant DHS focused experience
Current DHS TSA EOD
Active DoD Clearance preferred, but not required
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.