CACI has an immediate need for a Senior Help Desk Support Technician in our North Charleston, SC office.
More About the Role:
Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation.
Logs and tracks calls using problem management database, and maintains history records and related problem documentation
Accurately documents and reports problems to technical staff for resolution.
Performs departmental administrative duties as assigned, such as generation and tracking of purchase requests, maintenance contracts, staff data, and departmental policies and procedures.
Interfaces with carrier representatives to obtain pricing, service selection, and billing information.
Provides conference calling, fax and E-mail directory support through the use of multiple platforms and applications.
You’ll Bring These Qualifications:
5+ years of Help Desk experience
Strong knowledge of customer service practices
Experience with call management systems
Possess strong computer literacy skills with an emphasis on hardware, software and Internet protocols
Willingness & ability to learn quickly
Articulate speech, presentation, and writing skills
Ability to interact w/ others in a calm, professional manner
Ability to adapt to a changing environment (e.g. new standards, processes, hardware, software applications)
Attention to detail
Self-motivated w/ can do attitude
Outstanding organization skills
Ability to lead and multi-task in a dynamic organization
The ability to obtain a Secret level clearance
These Qualifications Would Be Nice to Have:
Active Secret clearance
CompTIA Security+ certification or other certification
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.