You will be the key contributor in evaluating, designing, and executing the strategic approach and operational management for the Integrated Operations Team. You will be based primarily in Springfield, VA and act as the Senior technical lead for all technology issues for a large Government Organization and will be responsible for resolving issues over the phone, email, or remote support technology.
What You’ll Get to Do:
Responsible for facilitating the process to collect and define client requirements.
Provides advice and recommendations on process best practices.
Performs analysis on business or systems processes to identify improvements.
Works with clients to understand and define needs and develop and recommend solutions.
Interacts and communicates with end-users, management, vendors, and IT personnel.
Produces functional design specifications based on user requirements.
Performs configuration and designs functional solutions (e.g., reports, interfaces, workflows, and extensions) for specific application and third-party systems.
Coordinate with Mission IT Operations Teams, worldwide, to execute similar activities identically, to the extent that local leadership allows
Be the Integrated Operations representative to all Program governance boards (to include, but not limited to: DOM, SMIR, ERB, NERB)
Act as a liaison between IO and the different Program teams (SAaaS, MSI, SSI)
Facilitate a collaborative environment with cross-training and staff development.
Work as a SME and occasional trainer for the various teams in the NOC
This position will be responsible for identifying, collecting, evaluating, and presenting quality, weekly metrics and reporting.
Must be able foster a culture of service with the staff to help deliver a positive customer experience for users with diverse business needs.
This individual must leverage coaching and feedback, collaboration, and performance measures to influence the team in delivering a common positive experience.
Success requires building a culture of service and leveraging tools and skills to move the team forward. This role requires creative problem-solving skills in dealing with complex business and IT challenges that cross multiple domains.
You’ll Bring These Qualifications:
BA/BS and 7+ years of Customer Service or IT Service Management Experience.
TS/SCI w/ poly is required.
Experience working in a fact paced, high pressure environment.
Demonstrated ability to continuously improve services and procedures.
8570 (Security +) certification.
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.