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Integrated Operations Bridge

Req #: 245154
Location: Springfield, VA US
Job Category: Engineering
Minimum Clearance Required: TS/SCI with Polygraph

Job Description

The Integrated Operations (IO) Bridge supports the Customer by providing on-site technical expertise to detect, monitor, and manage Enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incidents, coordination with commercial and external Service Providers, customer impact assessments, coordination of maintenance activities, technical support, report creation and analysis, network lockdown support, Incident and Problem Management support, as well as providing some quality assurance and training duties.

Shift Work (12 hours a day, 7 days a week) rotation of shifts occurs every 3 months 0600-1800, 1800-0600, or day 8 hours

Position Responsibilities:

  • Maintains an Operations Bridge, collaborating with the Integrated Service Center (ISC) Enterprise Management Operations Center (EMOC), external agencies/customers, and field units
  • Provides Situational Awareness support to the Customer, to include updating reports, passing down documentation and master station logs, monitoring chat rooms, and communicating ongoing impacts to service operations
  • Leverages Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends
  • Proactively monitors high priority incident tickets impacting VIPs and Mission/Business/Enterprise critical services
  • Supports the Government with Situational Awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems
  • Provides operational coordination for network Event and Incident Management functions
  • Prepares daily network availability briefings, charts, and reports for the Customer to provide to Government leadership
  • Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers
  • Supports the Government by performing daily ad hoc taskings from the Customer 
  • Generates Situational Awareness notification via various messaging systems for distribution to customers
  • Provides technical assistance, when requested, by the Customer in support of defined duties
  • Provides coordination, data collection, and other support to the After Action Report process
  • Integrates ITIL v3 best practices into existing documentation, provides process improvement recommendations, and assists in maintaining governance documentation
  • Demonstrates an understanding of commercial network services, Wavelength, SONET, and Carrier Ethernet

Required Qualifications:

  • An Active TS/SCI Clearance with Polygraph
  • Current Security + certification
  • 6+ Years of Service Operations Experience
  • Excellent written and verbal communications skills
  • Excellent customer service skills
  • Working knowledge of network operations and IT services
  • Bachelor of Science Degree in Business or Information Technology related field
  • Operational experience collaborating and directing resources supporting mission critical operations
  • At least 5 years’ experience maintaining IT infrastructure and services in the Ecosystem, or equivalent
  • Current in one (1) of the following:
  • AWS Certified Developer – Associate Level
  • VMware Certified Professional – Data Center
  • VMware Certified Associate – Desktop
  • Citrix Certified Associate – Visualization
  • Citrix Certified Associate –Network
  • Any of the network Associate Level Certifications (CISCO, Juniper, Brocade)
  • ServiceNOW Fundamentals
  • ITIL v3 or V4 Fundamentals Certification

These Qualifications Would be Nice to Have:

ITIL Service Operations or ITIL Service Operations Analysis, Cisco SSNP, AWS Associate or better, VMWare vSpere, or MCSA

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What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


 

Job Location

US-Springfield-VA-VIRGINIA SUBURBAN


 

CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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