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Program Operations Manager

Req #: 125906
Location: Springfield, VA US
Job Category: Human Resources
Minimum Clearance Required: TS/SCI

Job Description

POSITION SUMMARY: Team CACI has an exciting and challenging opportunity available for a Program Operations Manager supporting an Intelligence Community customer‘s wide-area (WAN), local-area (LAN) and campus-area (CAN) networks across multiple security domains. The candidate will be part of the Service Delivery Team across all primary Work Areas: Engineering, Projects, Operations and Sustainment, and Program Management, and will be responsible for all phases of the Information Technology Service Management (ITSM) Service Delivery process including initiating, planning, executing, and monitoring and controlling Service Delivery activities. The Program Operations Manager‘s role will be to coordinate across work areas ensuring cohesive service delivery of matrixed personnel to meet mission objectives; inter-contract project implementation; actively leading client engagements; and effectively representing the program in external project meetings. The Program Operations Manager will maintain compliance with all company and customer policies and standards as well as ensuring program cost, schedule, and service performance indicators are met or exceeded.   RESPONSIBILTIES: - Evaluate and manage service delivery processes and system standards ensuring compliance with organizational standards and governmental regulatory requirements. - Work with Work Area service delivery POCs to seamlessly design, integrate, and implement service delivery practices to support achievement of program and customer goals and objectives. - Identify and manage risks; develop and manage mitigation strategies. - Identify and execute process and program improvements. - Provide technical/management leadership on major tasks or technology assignments. - Maintain responsibility for the ownership and resolution of programmatic Service Management issues which arise in connection with ITSM services. - Conduct Customer Relationship surveys; assess results; and brief program and corporate management. - Ensure alignment of ITSM solutions to contract and Customer business needs. - Create and maintain the service catalog descriptions of existing services offered. - Ensure appropriate SLAs are in place to support any new services. - Act as primary liaison to other IT contracts supporting the customer. - Analyze and review actual service performance against SLAs. - Provide regular reports on programmatic and inter-contract performance and achievement to the Program Manager and the Customer. - Develop and implement procedures and plans for assuring service delivery standards in a network services environment which supports complex, secure networks. - Evaluate and recommend changes and/or technology upgrades to address performance, standardization and industry best practices. - Manage business and technical aspects and personnel supporting Service Delivery processes for network projects and services, such as engineering studies, network operations and systems development for all project and services life cycle phases. - Ensure compliance with all customer project engineering and management processes and procedures, and Government policies. - Represent contract in recurring customer meetings. - Represent customer requirements in technical exchanges with other government agencies.  EDUCATION & EXPERIENCE: - Bachelor‘s degree in Business, Computer Science or related field Required Certifications: - PMP - ITIL v3 Foundations Required Skills: - Security Clearance: active TS/SCI - Ability to obtain CI polygraph - Ability to work independently with little direction and guidance - Demonstrated understanding of all elements of PMBOK and IT delivery life cycles, - Experience working on unusually complicated problems and providing solutions that are highly creative and ingenious, exhibiting ingenuity, creativity, and resourcefulness - Ability to act independently to expose and resolve problems - Excellent interpersonal skills; able to rapidly develop positive customer and team relationships - Ability to work weekends and evening hours as needed - Excellent writing and communication skills, including the ability to develop analytical documents and present oral presentations to senior/executive management - Proficient is MS Office suite -“ Visio, Word, Excel, PowerPoint, and Project Travel: - Travel up to 15% of the time. Experience: - 16+ years related Service Delivery experience in IT, tools, and techniques - 4+ years experience with large-scale enterprise/global networks in a high paced diverse environment - Demonstrated experience managing cost, schedule, and scope leading to successful project implementation. - Experience of using earned value management for measuring project performance and progress. - Understanding and experience with the DoD Architecture Framework and other key DoD network architecture and strategic planning instructions Desired Certifications: - Master‘s degree in Business, Computer Science or related field - ITIL v3 Intermediate or Expert - Demonstrated experience with project management standards ITIL, ISO/27000, PMBOK, and/or COBIT. - Demonstrated experience with quality management standards -“ ISO 9001; ISO 20000  

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CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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