POSITION SUMMARY: Provides senior level technical support for customer/company network systems. Performs complex systems installations and maintenance. Tests, repairs and troubleshoots network equipment problems. Performs work that involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, unsuitability of standard materials, and difficult coordination requirements. RESPONSIBILTIES: Responsible for all engineering, planning, commissioning, materials and all other technical services essential to support the engineering and installation activities at the client site. Participates in day-to-day activities related to the operation, maintenance, and repair of the clients/company‘s suite of products. Serves as the first escalation contact for customer support issuesEnsures that the details included in the installation procedures are fully understood and properly applied by on-site staff and that all project preparation is in order. Reviews project planning with a view to improve on the completion date, if possible during implementation. Collaborates with customer/company and colleagues, and other resources to gain a better understanding of the issue(s) to be resolved. Completes advanced installations and perform system test procedures. Troubleshoots and resolves issues that cannot be solved remotely. Prepares for on-site installations by reviewing site requirements. Obtains software and reviews relevant documentation prior to visiting customer sites. Stages the installation and upgrades in a lab environment prior to the site visit when necessary Performs implementation of software and hardware solutions; integrating with the customer's network and equipment. Troubleshoots and resolves advanced technical issues as they occur. Provides system administration training to technical users as needed. EDUCATION & EXPERIENCE: Typically requires bachelor‘s degree or equivalent and five to seven years of related experience. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.