CACI is looking for a PC/Desktop Support Specialist to join our team in Carolina, Puerto Rico! Duties and Responsibilities: Responsible for installing, maintaining, and upgrading computer workstations, printers and software. Serves as the Desk-side Support technician for incidents within the service area meeting the Service Level Attainment objectives. Assists clients in solving their computer related and networking problems and provides basic training for the customers. Assist network and server administrators in maintaining the LAN/WAN and server systems. Other duties included providing technical and software support to end users. Out of normal business hours on-call support will be required. Lifting/carrying of computer equipment may be required as needed. Occasional travel will be required. Required Qualifications: The clearance level required is dependent on the type of clearance supported by our client. Bachelor's Degree with a minimum of five years of Microsoft Windows Desktop, Laptop, Network Printer and LAN/WAN experience, three (3) of which shall be within the last five (5) years in the areas outlined above or 11 years of equivalent work experience in the areas outlined above is required. Experience with Microsoft Windows 7, MS Office 2010/2013, Outlook, Internet Explorer, and Active Directory. Knowledge of TCP/IP networking and network printer configuration. Possess strong customer service skills and the ability to multi-task. Should be detailed oriented and have good documentation skills. Ability to work with minimal amount of supervision. Desired Qualifications: Experience with Outlook, Remedy, Dameware and meeting Service Level Agreements. A+ Certification Network + Certification Win 7 Certification ITIL Foundations Certification EDUCATION & EXPERIENCE: Typically requires associate‘s degree or equivalent and five to seven years of related experience. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods and communicate with individuals by telephone, email and face to face. Some travel may be required.