POSITION SUMMARY: Under close supervision, assists higher-level network control technicians in the testing, analysis, and monitoring of the network facilities. The incumbent advises higher-level technicians/supervisor of network status/failures. RESPONSIBILTIES: - Manage, coordinate and operate conference rooms to assist our customers in setting up, booking, reserving, scheduling, establishing, testing, troubleshooting, monitoring, and conducting IP-based point-to-point and multipoint Classified/Unclassified VTC sessions using Cisco TMS management tools. - Connect, validate, and actively monitor VTC performance to ensure that both audio and video are functioning properly for the duration of the session. - Core VTC support hours are between 0600-1800 Monday thru Friday - You will plan to work an 8-hour shift between the hours 0900-1800 daily. - Provide after-hours support (1800-0600) as pre-arranged with the customer and support 2 or 3 conference sessions per month, each lasting an average of 2 hours. - Perform daily systems testing, perform preventive maintenance and report any faults to your supervisor first thing every morning and post results to the SharePoint link. - Submit daily activity reports/status in the SharePoint portal as they occur. - Create Remedy tickets for any problems found during VTC sessions and submit VTC Incident Reports providing details of the VTC problem to upper management. - Provide VTC troubleshooting, setup, and general support as requested. EDUCATION & EXPERIENCE: - A high school graduate or equivalent required with at least 3 -4 years of relevant experience or certified VTC training. Typically requires a high school diploma or equivalent and three to four years experience within a network environment. PHYSICAL DEMANDS: Normal demands associated with an office environment. Ability to work on computer for long periods, and communicate with individuals by telephone, email and face to face. Some travel may be required.