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Network Operations Manager

Req #: 227514
Location: National Harbor, MD US
Job Category: Information Technology
Minimum Clearance Required: None

Job Description

Team CACI has an exciting and challenging opportunity available for a Network Operations Manager supporting a DHS customer’s wide-area (WAN), local-area (LAN) and campus-area (CAN) networks across multiple security domains. We are a seeking an experienced and motivated Network Operations Manager to join our team to provide 7x24x365 (Normal business hours are 7 am to 8 pm EST) Operations and Maintenance support to the USCIS client. The contractor is responsible for the overall platform management, code version and patch management. The contractor will be managing the team(s) supporting USCIS ticketing system and other authorized entities for work assignment, tracking and closing.  Working closely with the USCIS Networking Engineer and Architect team, the contractor is expected to assist and manage in design and implementation to scale network automation and manage complex deployment via automation and increase the productivity using the Continuous Integration, Continuous Delivery and Continuous Testing (CI/CD/CT) workflow.  The contractor will work cooperatively, collaboratively and transparently with all associated organizations to support Network Deployments. This role necessarily deals with highly confidential and sensitive information, and the role is expected to confirm to best handling practices and providing Network Activity Reporting when requested by the client.

What You’ll Get to Do:

Ensure the overall health and strong security posture of complex network architectures. The Network Operations Manager will be actively involved with all phases of security design, implementation, proactive monitoring, troubleshooting and analysis of firewalls, IDSs, VPNs, security controls and policies. Develops system specifications, architecture designs, integration and test plans, and all relevant documentation. Develops security assessment and mitigation strategies. Maintain compliance with DOD Information Assurance requirements as well as ensuring service performance indicators are met or exceeded.

More About the Role:

  • Work with both corporate and customer leadership to research, analyze, and implement enterprise-wide network security solutions/capabilities/enhancements to support customer business/mission goals and objectives.
  • Provides technical guidance for directing and monitoring information systems operations.
  • Plans, organizes, and directs the Network Operations Team to ensure the stable operation of USCIS’s network infrastructure.
  • Responsible to perform Root Cause Analysis, recommendations, and implementation of improvements shall be provided for assigned tickets generated by the agency ticketing system and originating from the NOC and other authorized entities.
  • Responsible to manage Cloud routers and other network equipment in Equinix, AWS and Azure to include but not limited to CSR, ASR, Security Groups, VPCs and VPGs.
  • Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
  • Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, wireless.
  • Responsible for managing and setting priorities for the Network Management Operations team.
  • Provides support to USCIS end users, operations personnel, and strategic program management.
  • Ensures the effective monitoring and response to hardware, software, and network problems.
  • Coordinates and manages the routine testing and analysis of all elements of the network facilities.
  • The Network Operations Team Lead shall also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.
  • Ability to problem-solve, and think creatively
  • Experience handling, securing, and communicating highly confidential and sensitive information
  • Closely collaborating with cross-functional teams

You’ll Bring These Qualifications:

  • US Citizenship required
  • An active Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment.
  • Experience on COTS tools including but not limited to Puppet, Solar Winds, New Relic APM/Synthetics/Insight, Riverbed (Steelheads, SteelCentral, Profiler, Mobile, NetCollector, AppInternals) Cisco Prime, SCOM, Oracle OEM, ARX, Cisco UCS, Cisco ISE, InfoBlox, Ansible, Git/Github/Jenkins and Service Now.
  • Experience in creating reports using security and network appliances with primary administration tools (i.e. Cisco CSM, Splunk, Prime, Solar Winds)
  • Experience and familiarity with IT management products and services
  • Experience with networking, server, application and development technologies
  • Domain expertise with IT operations, security or compliance is desirable
  • Strong written and verbal communication skills
  • Team Player – This role is part of a much larger team

These Qualifications Would be Nice to Have:

  • Relevant DHS focused experience
  • Bachelor’s degree, with preference in the computer related field, or equivalent combination of education/ 10 to 15 years of experience
  • Cisco Certified Network Professional (CCNP) in Routing and Switching or Cisco Certified Network Administrator (CCNA).
  • Other certifications are a plus

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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