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Customer Engagement Manager

Req #: 235755
Location: Linthicum, MD US
Job Category: Project and Program Management
Minimum Clearance Required: Secret

Job Description

What You’ll Get to Do:

The team member will be a project manager assigned to the Mission Support Division, Customer Engagement (CE) Branch of the Defense Industrial Base (DIB) Collaborative Information Sharing Environment (DCISE).  CE is the operational entry point for DIB Partners and USG Stakeholders. This branch is primarily responsible for all external customer support, including DIB Onboarding, DIBNet Management and outreach services to promote DIB participation, communication and collaboration in the DIB CS/IA Program.  Primarily responsible for the planning, coordination, and facilitation of two technical conferences annually.  Primary POC with USG representatives and DIB CS/IA Program Management Office conference planners.  Responsible for managing all DCISE collaboration projects, efforts and initiatives, including meeting/event coordination and support.  This position requires flexibility, problem solving skills, the ability to multi-task in a fast-paced environment, work independently or in a group setting, organize and lead a medium to large group in various tasks, and apply critical thinking skills when prioritizing routine and emergent requirements. Will require local travel for events.

Required Skills:

  • Experience/certification in project management
  • Experience with conference planning, organizing, and/or customer service management
  • Excellent organizational and written/oral communication skills, including editing and proofreading
  • Ability to lead small- to medium-sized teams to include planning, organization, control, integration, and completion within area of assigned responsibility
  • Ability to lead large-sized projects of varying scope and complexity
  • Ability to develop Standard Operating Procedures (SOPs)
  • Experience tracking metrics, developing lessons learned and identifying trends
  • Experience coordinating and facilitating meetings and conferences
  • Meticulous attention to detail and deadlines

Desired Skills:

  • Proficient in MS applications (Visio, Power Point, Excel, Outlook, Word, Project)
  • Documented working knowledge of process improvement models (CMMI-SVS, Six Sigma)
  • Experience providing strategic support to USGAs
  • Experience formulating meeting agendas/topics
  • Experience with clearance verification and Non-Disclosure Agreements

***This position description is not an active opening but is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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