CACI has an exciting opportunity for a Shift Supervisor supporting our Enterprise Network Operations Center in Virginia. Act as Shift Supervisor supporting the Enterprise Network Operations Center to ensure monitoring, tracking, and documenting of Severity Level incidents and escalation of incidents affecting critical business functions.
What You’ll Get to Do:
Monitor and track service impacting changes in the enterprise infrastructure.
Work with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the enterprise
Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the enterprise using monitoring tools
Assist with the development and maintenance of standard operation monitoring procedures
Assist with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, documenting a timeline of events)
Preparing, updating, and reporting Situational Awareness to the ENOC PMO and Client Liaisons
Monitor planned and unplanned service impacting changes
Assist with preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages
Assist with SharePoint Outage Tracker entries and updates
Assist with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources
Archiving of Daily Operations Report and Shift Change Log (Day Shift)
Perform trend analysis reports as requested
Check on the status of Critical Site Tickets and close if possible
Check on the status of Prolonged/Multiple Transfers of Tickets and close if possible
12 hours a day, 7 days a week, rotation of shift occurs every 3 months. 0600-1800, 1800-0600
You’ll Bring These Qualifications:
TS/SCI with Poly Required
Either a Bachelor's degree with 3+ years of technical experience OR a Associate's Degree with 5+ years of technical experience OR 8+ years of technical experience with no degree
An ITIL and/or technical certification
Technical background and strong IT skills/knowledge in networking, exchange, or desktop support
Strong understanding of ITIL concepts
These Qualifications Would be Nice to Have:
Proficient in word processing, spreadsheets, and desktop applications
Strong communication and interpersonal skills
Strong logic and analytical skills
Strong customer service skills and experience
Excellent oral and written communication skills
Proven ability to multi-task, prioritize, and attention to detail in a fast-paced environment
Excellent organizational skills
Basic knowledge of ServiceNow, Windows Desktops and other IT Service Management Systems
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.