You will support the Service Operations Office (TOC), the Service Performance Office, and the Corporate Services Office (TOZ) in the areas of service performance reporting, status reporting to leadership, Secure IT Operations Board (SIOB) support, and maintenance/development of TO SharePoint sites.
More About the Role:
Prepare graphics, charts, and analyses in support of routine and ad hoc IT service performance reporting as required by the Operation Control Office (TOC) and the Service Performance Office (TOP) Leadership
Provide subject matter expertise in providing recommendations and influencing status updates presented to the weekly SIOB by tracking activities and submitting draft recommendations to the project managers of the Operations Control Office (TOC) and the Service Performance Office (TOP)
Facilitate weekly SIOB by providing subject matter expertise to project managers in recommending and implementing project management best practices in the execution of the SIOB and sub-forums
Provide subject matter expertise in preparing for the monthly metrics review; this includes managing the data call; collecting and reviewing metrics for quality and value; scheduling publishing minutes; and tracking and reporting status of actions for metrics review
Provide subject matter expertise in preparing for the weekly SIOB by managing the data call; ensuring project managers are prepared and available for scheduled date; publishing minutes; and tracking and reporting status of actions for each SIOB review
Provide subject matter expertise in preparing for and facilitating the quarterly SIOB Senior Leadership Portfolio Review of projects and initiatives impacting organizations across CIO-T, the agency and the NSG
Provide subject matter expertise in delivering automated solutions to improve business operations and gain efficiencies for the Secure Operations Group as requested by leadership
Ensure official taskers, Key Component (KC) Weekly Activity Reports and ad hoc action/initiatives are completed and submitted on time.
Support the development of intra- and inter-agency Memorandums of Agreement and/or Memorandum of Understanding by submitting draft recommendations as requested
Provide fact sheets, white papers, or similar artifacts as required and requested by management
Coordinate required preparation for recurring meetings; this includes Staff Meetings, Division Program Management Reviews (PMRs) and Town halls
Assigned tasks for the CIO-T current Fiscal Year Action Plan Tracker are accurate and updated in a timely manner
You’ll Bring These Qualifications:
Minimum of 7 years of experience in distinct functional or cross-functional analysis/assessment methodologies and associated tools
Relevant knowledge of CMMI and ISO methodologies and best practices
Experience in designing new processes to direct implementation activities
Bachelor’s Degree in Technology Management or Business related field
Certifications: CMMI, ITIL (Will have up to 6-months to obtain certification(s))
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.