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IT Operations Data Analyst

Req #: 243273
Location: National Harbor, MD US
Job Category: Information Technology
Minimum Clearance Required: None

Job Description

What You’ll Get to Do:

As an IT Operations Data Analyst you will be responsible to support reporting, analytics, trend analysis and data visualization activities that drive performance and quality of programs and projects across an IT delivery organization.  You will work with business intelligence tools (e.g. Microsoft Power BI) to:

  • Define, develop and improve standard IT operations and project metrics, providing simple and complex analytics to address effectiveness, efficiency and quality of delivery execution
  • Provide high quality and accurate reporting and analytics that reflect performance and identify risks at operations, project and program level
  • Participate in the transition from standalone reports to standardized “on-demand, self-service” dashboards and reports in support of operations, executive reviews and others as required
  • Recommend process improvements and establish procedures that positively impact overall operations
  • Develop automated BI solutions to gather operations status from other data sources (e.g. ITSM tools, spreadsheets, sharepoint sites, ACD system)
  • Develop proofs of concept using customer data or similar industry data
  • Provide team training and mentoring on IT business intelligence tools and best practices

You’ll Bring These Qualifications:

  • Must be a U.S. Citizen, with or eligible for a DHS EOD clearance
  • Bachelor's degree preferably in Computer Science, Software Engineering, Information Management Systems or a related discipline.
  • Requires 5-7 years of relevant experience, to include reporting and Power BI development
  • Experience in IT operations (e.g. service desk, call center, help desk) trend analysis and common key performance indicators
  • Experience and Understanding of Service Now ticketing system Performance Analysis and Reporting capabilities to provide key information to CACI Management for decision and change management
  • Strong understanding of data integration and database management; aggregated reporting, analytics and visualization
  • Demonstrated experience performing data analysis and visualization in tools such as Microsoft Power BI, Tableau or similar
  • Expert in the use of Microsoft Office, especially PowerPoint and Excel (to include pivot tables, macros, graphs, charts, etc.)
  • Excellent verbal and written communication skills

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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