CACI is seeking an experienced and highly motivated All Spark IT Services and Systems Integration (SSI) Lead with 10 or more years of combined IT Service Management (ITSM) and Systems Engineering (SE) management experience in an IT Service Provider Ecosystem environment. The SSI Lead is a senior leadership role in the client’s IT service ecosystem comprised of 16 legacy and recently awarded Transformer Service Provider (SP) contracts delivering Tier 1 through Tier 3 cloud hosting, desktop, cyber security, network, industry partner access services to Intelligence Community customers. The candidate reports directly to the All Spark Program Manager and is responsible for leading a 130+ team of IT Service Transition functional area leads and staff across 10 CONUS and OCONUS sites executing Ecosystem Requirements Management, Service Integration, Change Management/Lifecycle Readiness, Schedule Management, Risk-Issue-Opportunity Management, Configuration Management, and Launch Integration. The SSI Lead also collaborates with Government, Federally Funded Research and Development (FFRDC), and Systems Engineering Technical Assistance (SETA) staff to support the implementation and management of the All Spark SSI Service Transition organization, processes, and policies.
What You’ll Get to Do:
Understand the Government customer and IT Service Provider ITSM and SE business practices and the impact of the ecosystem’s ability to deliver on customer commitments
Support the organizational change initiatives required to transition the customer’s operations to the commercial-based Multi-sourcing Service Integration (MSI) ecosystem model
Manage the transition of the SSI organization to an MSI operational state, including any required staffing, processes, and strategic direction
Oversee and guide the overall operation of ecosystem Service Transition activities, driving disparate SE practices at client’s Headquarters (Hq) and ground sites to use of enterprise processes and tools leveraging Service Now ITSM and IT Business Management capabilities, to include SSI:
Requirements Management team engaging with customers at the enterprise level to strategically align the requirements for IT services and capabilities provided by the Ecosystem, while capturing SP closure (i.e., verification & validation) on requirements when services are delivered
Schedule Management teams to aggregate COMM Headquarters (Hq) SP and Site Acquisition Office Service Transition schedule milestone gate reviews (i.e., design, test, transition, operational acceptance) capturing dependencies and analysis of schedule R/I/Os
R/I/O Management teams facilitating Government and SP staff to identify and manage R/I/Os impacting the successful transition to IT services
Systems Integration and Lifecycle Readiness/Change Management teams at Hq and Sites, to include adoption of the Service Now Portfolio and Project Management (PPM) module to track and status client Ecosystem and mission partner Service Transition control gates and activities with stakeholders, together with tailoring for projects using agile delivery methods
Configuration Management teams at Hq and Sites to facilitate Request For Change (RFC) processes and forums, together with management of Assets and Configuration Items (CIs) captured using multiple legacy Configuration Management Data Bases (CMDBs) and site processes into an Enterprise CMDM and process
Collaborate with other All Spark support functions/organizations such as MSI, Situational Awareness as a Service (SaaaS), Integrated Operations (IO), and the Integrated Service Center (ISC) executing the All Spark cross-functional resources, processes, and applications/tools required for seamless service delivery to the Ecosystem
Support All Spark’s Continual Process Improvement and Demand Management program through identification and implementation support to IT Service Transition opportunities aimed at improving SSI service performance
Directly support the All Spark Program Manager, Deputy, and AS Program Management Office (PMO) staff to ensure that all SSI programmatic level responsibilities (e.g., staffing, programmatic CDRL deliverables, weekly and bi-monthly reporting, award fee self-assessment, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
You’ll Bring These Qualifications:
Bachelor’s degree in Information Technology, Information Systems, Business Management, Systems Engineering or related field
Hold an active ITIL v3 or ITIL v4 Foundation
Skilled at working collaboratively in complex cross-team/contract/Government organization environment with experience demonstrating leadership abilities
Active TS/SCI with Polygraph
Preferred Qualifications: These Qualifications Would be Nice to Have:
Experience working with Government clients, specifically within the Intelligence Community.
Familiarity with IT Service Management toolsets such as ServiceNow or Remedy, and other Systems Engineering tools
Project Management Professional (PMP) certification
Scaled Agile Framework (SAFe) Agilist experience or certification
Lean Six Sigma (LSS) experience or certification
Relevant work experience and leadership in SSI/MSI/IT Service Management commercial environment
Leader in ITSM or SE practice implementation and delivery
Lead managed IT infrastructure service transitions
Experience leading large teams in a matrixed management structure
Experience with Governance and Organizational Change Management
Demonstrated experience producing contract or programmatic deliverables
Demonstrated experience with facets of personnel management
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.