CACI is currently looking for outstanding IT candidates to join our TSA IT Management, Performance Analysis, and Collaborative Technologies (IMPACT) team in the National Capital Region (NCR) and throughout the United States. CACI provides a variety of IT services through IMPACT including cyber security, identity and access management, risk management, cloud integration and engineering, field support services, service desk, application deployment and optimization, and operations center support services. CACI supports TSA in both classified and unclassified IT operational environments increasing availability and security for a variety of applications and systems. IMPACT services will integrate with the broader DHS mission and enhance existing Department-wide IT capabilities.
What You’ll Get to Do:
CACI is hiring an IT Specialist to support our DHS customer at the Bismarck Airport in Bismarck, North Dakota. You'll be responsible for delivering professional, high quality services directly to end users, providing both remote and in-person support for new installations and break/fix incidents. You will be responsible for supporting and troubleshooting a variety of technologies: Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment; adhering to contracted service level agreements.
More About the Role:
Provides technical support for end user devices hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, duress alarms, analog and wireless technologies.
Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities.
Sets-up and configures new end user equipment including laptops, mobiles devices, printers, copiers, VTC units, VoIP phones and other peripherals.
Documents all changes in Remedy ticketing system to ensure all asset and configuration information is up to date.
Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment.
Executes and maintains IT infrastructure inventory information, completing regularly scheduled inventories of all IT cabinets and IT cabinet equipment, updating pictures, drawings and asset information.
Recommends through CACI management customer service and IT process support enhancements, researching and recommending new technologies and procedures.
Provide technical guidance for directing and monitoring information systems operations.
You’ll Bring These Qualifications:
US Citizenship required
An active Entrance on Duty (EOD) is required to begin employment and must be maintained as a requirement of continued employment
Experience providing both remote and in-person support for new installations and break/fix incidents.
Experience supporting and troubleshooting a variety of technologies (Cisco switches, fiber backbone, Network interconnectivity, desktops/laptops, tablets, local/network printers/scanners, peripherals, network devices, communication devices (cellphones, desk phones and VTC), Electronic Time and Attendance System (eTAS) clocks, Duress Alarms, and Transportation Security Equipment adhering to contracted service level agreements
Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.)