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Help Desk Support with Poly

Req #: 244972
Location: Fort Meade, MD US
Job Category: Information Technology
Minimum Clearance Required: TS/SCI with Polygraph

Job Description

CACI is looking for a cleared entry level Help Desk Support professional . The ideal candidate will have an eager with a go-getter personality to take charge and provide the in between for users of the system to join our team in Annapolis Junction, Maryland.

What You’ll Get to Do:

As a Help Desk Support professional, you will be the bridge to support Mission customers in their day to day use of the operational system. You will have the opportunity to learn how the system operates and understand how customers utilize the products. This is a opportunity to support the DoD Warfighter! 

You’ll Bring These Qualifications:

The ideal candidate will  communicates promptly on progress while also able to alert management to recurring problems and patterns of problems. The candidate will provide statistics for the weekly Service Desk report on call trends. An active TS/SCI with poly is required.

Desired Qualifications:

  • Prior experience with key management, EKMS, Key Management Infrastructure (KMI), or cryptography.  
  • Prior military experience.
  • Prior help desk experience is not necessary but experience working in a customer facing role/organization is highly desired.
  • Experience as COMSEC Manager/User, system administrator, and/or EKMS/KMI user highly desirable.

What We Can Offer You:

  • We’ve been named a Best Place to Work by the Washington Post.
  • Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
  • We offer competitive benefits and learning and development opportunities.
  • We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
  • For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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