Business Systems Analyst to support the Army National Guard (ARNG) Engineering and Base Operations Support System (ENBOSS).
More About the Role:
Write, edit, revise, develop, design, coordinate, and publish online help for the ProjDoc and Markup applications in the Engineering and Base Operations Support System (ENBOSS).
Coordinate, communicate, and manage logistics and administration of the Army National Guard (ARNG)ENBOSS training events (i.e., MILCON Level 1 and MILCON Level 2 training).
Assist with developing, designing, and maintaining training materials (e.g., presentation, exercises, assessments) for ARNG ENBOSS MILCON Level 1 (i.e, new user) training events.
Develop and deliver face-to-face and virtual training presentation as part of ARNG MILCON Level 1 training events.
Support ARNG ENBOSS help desk by responding to customer email and telephone inquiries, documenting help desk inquiries in TeamTrack tickets, maintaining communication with users, and tracking tickets to closure. Document and / or update help deck procedures when needed.
Analyze, design, gather, and document functional changes and requirements in specifications to be used by the ENBOSS Development Team in developing and coding changes.
Write / develop test scripts to use in integration testing of software changes and enhancements.
Conduct integration and regression testing of software and system changes and enhancements.
Document defects and errors found during integration and regression testing in Defect Change Reports (DCR) using Serena TeamTrack software and track defects to closure.
Complete other duties as specified
You’ll Bring These Qualifications:
Must be a U.S. Citizen and hold a DoD Secret clearance.
Bachelor’s degree in information technology (IT), or computer-related field, or experience in lieu of Bachelor’s degree.
Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
Communicate effectively orally and in writing using correct grammar and sentence structure.
Experience working with government customers.
Experience collaborating with different technical project teams.
These Qualifications Would be Nice to Have:
Experience with supporting a help desk.
Experience with face-to-face system training of users.
Familiarity with SQL, RoboHelp, Serena TeamTrack, Share Pointe.
Knowledge of real property, military construction, and/or stationing.
What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.