What You'll Get To Do:
Performs monitoring and technical support for identified enterprise systems.
Adheres to established policies and procedures to ensure a secure operating environment.
Responsible for utilizing customer provided software and systems to monitor the ecosystem.
Follow established processes and troubleshooting based on customer defined criteria:
Monitor system and server logs for errors, failures, suboptimal performance capacity, etc.
Prioritize escalations to appropriate service providers.
Coordinate with any required resources across the enterprise to resolve operational issues
Performs analysis on existing systems, processes, and procedures to identify improvements.
Evaluate and provide recommendations to improve processes in accordance with best practices.
Interacts and communicates with end-users, management, and IT personnel.
You’ll Bring These Qualifications:
Active TS/SCI with Poly required
AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3+ years related experience in lieu of education requirement.
Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification
Cisco Certified Network Associate (CCNA)
Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response
Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.
These Qualifications Would be Nice to Have:
System administration experience to include UNIX, Linux, and Windows platforms
Experience with virtualization technologies and software such as VMware
Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord
What We Can Offer You: