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Helpdesk Technician

Req #: 245190
Location: Norco, CA US
Job Category: Service Contract Act
Minimum Clearance Required: Secret

Job Description

What You’ll Get to Do:

We are seeking a detail-oriented, thorough, and organized help desk employee to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, hardware, and software issues. You will also respond to tickets, run diagnostic programs, isolate problems, and determine and implement solutions.

More About the Role:

• Monitor and respond quickly and effectively to requests received through the help desk

• Respond to customer queries in person, by phone, via email, the ticketing system, or via remote support

• Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

• Maintain daily performance of computer systems

• Work through the problem-solving process with employees, empowering them to do the same in the future

• Run diagnostic problems to resolve problems

• Clean up computers

• Escalate significant and recurring issues to the tier-2 support team

You’ll Bring These Qualifications:

Must have an active government security clearance.

Must have an up-to-date Security+ certificate.

Ability to diagnose and resolve basic computer/technical issues

Problem solving and troubleshooting skills

Excellent communication skills

Keen attention to detail, memory of patterns, and interest in problem-solving

Experience with: Office Applications (Office365); Troubleshooting Windows Operating Systems; Windows 7/10

High School Diploma or equivalent

These Qualifications Would be Nice to Have:

Proven experience as a Help Desk Technician or other customer service role

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location



CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.

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