CACI is currently seeking a Salesforce Functional Analyst to join our team that supports a custom-built food distribution management system, Integrated Food Management System (IFMS), for the USDA’s Food Distribution Program on Indian Reservations (FDPIR). Candidate will be part of a team responsible for the development and maintenance of Salesforce applications. Your primary focus will be analyzing business requirements and working with developers to design an effective solution within the Salesforce application. You will be working with clients and developers and administrators. Therefore, a commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
What You’ll Get to Do:
Support the USDA’s IFMS system built on Salesforce Lightning platform and integrated with the Rootstock Cloud ERP.
Plan, lead and conduct meetings with the clients to gather business requirements and design solutions within the Salesforce/Rootstock implementation
Use Agile methodology to manage Product backlog and assist in sizing and prioritizing change requests with clients and end users
Analyze complex business requirements and develop solution options for implementation within Salesforce/Rootstock implementation while detailing benefits and risks.
Work with Salesforce development team to translate business requirements into technical solution
Create data flow and process flow diagrams to enable better system understanding
Write and execute test scripts to test enhancements and bug fixes to make sure they properly meet the user requirements.
Review schedule and contents of Salesforce and Rootstock maintenance releases and help identify impact on the current solution
Create and Update Cases and Coordinate resolution with Salesforce Support Team using Case Management Portal
Assist Transition team in onboarding new user groups
Assist with the development, planning and execution of the system development strategy aligned with client priorities.
Manage data setup for testing, training and production environments
Design custom dashboards and reports in response to user needs and client priorities.
You’ll Bring These Qualifications:
Strong interpersonal communication, written communication skills and customer service skills
An ability to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge
5+ years’ business analysis and functional experience, including requirements gathering and creating/deploying solutions to end users
2+ years’ experience with Salesforce application development projects
1+ years using Agile Delivery (Scrum and/or Kanban)
Experience with Jira and Confluence
Experience using Salesforce data tools (Data Loader)
Works well under pressure and meets tight deadlines
Ability to work individually (self-motivated) and within a team environment
Ability to communicate effectively with users, clients and management
These Qualifications Would be Nice to Have:
Experience with system administrator activities - creating Profiles, Roles, Permission Set, Sharing rules, Page Layouts, Record Types and configured permissions for each profile in the organization
Experience with Rootstock Cloud ERP
Salesforce Administrator Certification
What We Can Offer You:
With over 25,000 employees worldwide, CACI has been named a Best Place to Work by the Washington Post
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives
We offer competitive benefits and learning and development opportunities
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success